Operational Data Analyst

Job description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

JLL is currently seeking an experienced Operational Data Analyst in Toronto with flexibility to work from home. We are seeking an enthusiastic analyst to join our growing team who loves data management, visualizing data (PowerBI) and process mapping.

The position entails working with a diverse group of internal and external stakeholders at all levels of the organization, and will require the independent judgement to plan, prioritize, and organize a diverse workload. The Analyst will primarily provide strategic support to two large programs: Building Condition Assessment (BCA) program and Facility Improvement Program (FIP). This includes data management alignment, improve or customize reporting, inspection tool administration, process mapping and improvements.

  • Bridge the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
  • Work with diverse set of technologies to implement new systems, or enhancing existing implementations, and ensure sound integration with surrounding components from end-to-end operational perspective.
  • Understand and perform Quality Assurance Building Condition Assessments and Project Justifications write ups.
  • Site deployment to complete BCA (if needed)
  • Manage and deliver on all BCA and FIP program requirements
    • System administration – user account management: inspection tool and Capital Planning tool
    • Data management – scrubbing, reconciliation, integration (input/output), solutioning, monthly data cadence delivery to program owners/systems
    • Reporting experience - Excel, SQL, data visualization tools (e.g., Power BI, Tableau) Inspection tool vendor management – invoice management, roadmap improvements, troubleshooting, technical advisor, template builder
    • Participate in the data committee and provide advice on data improvement and cross functional alignment with other stakeholders’ processes, tools, data hierarchies and systems.

    • 3 to 5 years of analytics experience required, ideally in the asset management/real estate sector
    • Competent with Power BI Service, Power Query, DAX i
    • Understanding of financial impact of building concerns (expense and capital planning)
    • Must be able to adapt and prioritize, meeting deadlines, in a fast-paced environment
    • Must have excellent verbal and written communication skills
    • Must be a critical thinker with strong organizational and analytical skills.
    • Must have excellent interpersonal and customer service skills
    • Must be detail oriented
    • The ability to solve complex analytical problems with cost efficient methods
    • Experience with advanced Excel functions (e.g., vlookup, sumif, countif, textjoin, pivot table, conditional formatting) is required
    • Experience with data visualization tools to build dashboards (e.g., Power BI, Tableau) is required
    • Experience with SQL and one of scripting languages (e.g., Python, R) is considered a strong asset
    • Experience in real estate industry (i.e. property/facility management, project management, corporate real estate, building inspections etc.) is an asset
    • Experience with automation, complex data management and/or Capital Planning software or supported an application is an asset


    –Toronto, ON

    If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

    About JLL –

    We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

    Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

    Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

    JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

    Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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