City of Markham

Operations Data Analyst

Job description

The City of Markham, an award-winning municipality with more than 353,000 residents, is Canada’s high-tech capital and most diverse community, enjoying a rich heritage, outstanding community planning and services, and a vibrant local economy. Committed to being a model of public service excellence, with a workforce that is representative of the population we serve, we are looking for people who share our values and are champions of innovative practices. Diversity is one of Markham’s strategic priorities, and we strive to develop and maintain an environment that is inclusive and creates a sense of belonging for all.

Please apply by November 28, 2021.

Join us and make a lasting difference!


Reporting to the Senior Manager, Business, Fleet and Public Realm, you will contribute to business process improvement within the Operations Department through the application of data management and analysis, process re-engineering, and the leveraging of technology.

You will act as a liaison for the Operations Department when working collaboratively on initiatives that require partnering with other Departments, e.g. ITS, Financial Services, or Urban Design. As Operations Data Analyst, you will play a key role in special projects within the Operations Department, both those included in the Business Plans and other ad hoc initiatives as they arise.


  • Develop and maintain departmental process planning documents including workflows, service levels, documentation/templates. (e.g. Service Planning documents)
  • Review and analyze departmental process maps with functional workgroups to develop improvements through process re-engineering, management reporting, and information flow.
  • Manage departmental data repository including the maintenance and update of key performance indicators. (e.g. Business Unit Planning KPIs, ACRs, asset statistics)
  • Maintain and update departmental asset life-cycle and inventory data, to track changes in acquisitions, disposals, costing and life expectancies, ensuring accuracy and completeness. (e.g. life-cycle reserve study, fuel management)
  • Assist in the the implementation of the Asset Management Plan as it relates to the Operations Department.
  • Perform analyses on asset life-cycle data with a focus on total cost of ownership. (e.g. Green Fleet initiatives)
  • Enhance and support the decision-making processes of the department with detailed analytics through the mining, curating and analysis of historical data, development of forecasts and projections, and modeling what-if scenarios.
  • Support the Operations department in the implementation of new or updates to enterprise systems.
  • Provide training and post implementation support to staff on new systems or new business processes.
  • Other duties as assigned.


  • A University degree in Business Administration, Finance or related field, and/or a CPA designation.
  • 5+ years experience in a related position.
  • Previous experience working in a municipality preferred
  • Strong background in, and knowledge of accounting principles, fiscal planning, and process planning.
  • Highly proficient in the use of spreadsheets and databases (e.g. MS Excel, MS Access), MS PowerPoint and MS
  • Word, and familiar with process mapping tools.


Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.

Change & Innovation: Responds positively and professionally to change and helps others through change.

Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.

Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.

Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.

Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

The City of Markham has established a mandatory vaccination requirement for staff related to the COVID-19 pandemic. As a result, should you be a successful candidate for a position with the City of Markham you will be required to provide proof of full vaccination upon a conditional offer of employment. Should you require accommodation in accordance with the Human Rights policy with respect to your vaccine status, you will be required to disclose that at the time of conditional offer so that an accommodation can be developed prior to your start date.

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