Ent Credit Union

Fraud Management Data Analyst

Job description

Company Description

Founded in 1957, Ent is a member-owned credit union with a passion for people, not for profit. With $8+ billion in assets and over 420,000 owner-members across more than forty convenient Front Range locations, Ent is Colorado's largest credit union. In addition to a reputation as a leader in philanthropy and financial literacy, Ent has been nationally recognized by Forbes as the overall #1 credit union in Colorado for four years running. We know that growth, accolades and reputation are a result of the entire Ent family of employees working together to serve our members. To that end, we are equally proud to be recognized as an employer of choice and to have received nominations and awards as a Best Place to Work in both Southern Colorado and the Denver metro area. Ent's numerous Employee Engagement Groups (EEGs) offer micro-communities of like-minded employees and a chance to express your personal passions through volunteerism and philanthropy while our best-in-class benefits package and competitive salaries reward you for a job well done.

Job DescriptionThe Fraud Management Data Analyst is responsible for researching and generating accurate data to assist in evaluating current fraud processes as well as identifying opportunities to improve processes and procedures with the changes with fraud trends. The Fraud Management Data Analyst will remain educated on the processes involved with processing disputes and inputting cases. They will be responsible for the collection of fraud data to include losses, recoveries, and employee / member related case information. They will act as a resource for the Fraud Management team members to assist with processing fraud requests either through Verafin, Centrix, and other programs pertinent to Fraud Management.
  • Systems Administration / Subject matter expert: Generate reports to monitor Online Account Opening. Monitor Bill pay Fraud Alerts. Analyze Fraud data.
  • Back up Fraud Functions: Review and investigate FICO Alerts and notifications and Visa after hours. Review and investigate all CAMS and Falcon Fraud cases (neural network) alert messages. Review and balance department general Ledger. Reviews and forwards Shared Branch alerts to Card Services, Fraud Management, and Shared Branch centers. Back up other areas of Fraud Management department as needed.
  • Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Minimum Formal Education Required for this Position:
    • Bachelor's Degree in Accounting, Criminal Justice, or related field of study

    Minimum Work Experience:
    • 2+ years' combined experience with fraud management, auditing, performing fraud investigations or related experience. required

    Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of Knowledge Consistent with a Bachelor's Degree in Accounting and 2+ years' of accounting experience? could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master's Degree in Accounting and 0 years of work experience

    Technical or Specialized Knowledge/Skills:
    • Proven ability to analyze card member transaction database for known merchant / ATM activity and determine course of action to mitigate further fraud.
    • Proven ability to use reasoning skills to create rules in third party analytical applications as a response to specific fraudulent transactions trends.
    • Able to translate data analysis into actionable recommendations.
    • Excellent knowledge of depository processes and procedures.
    • Demonstrate excellent problem-solving ability and consistent, logical, and effective decision-making based on fact.
    • Strong product knowledge (ATM, Debit, Checking & Savings).
    • Excellent interpersonal communication skills to include professional verbal and written communications that may be used in determining if a case is able to be charged back or not.
    • Strong time management and organizational skills with the ability to manage multiple and diverse on-going projects.
    • Ability to work with various personalities types to differentiate between victim(s) and suspect(s).
    • Ability to work with all levels of the organization and match communication styles to the audience being presented to.
    • Ability to develop and cultivate as a liaison with other financial institutions and law enforcement.
    • Able to be approachable by the team and lead by example.

    Certifications Required:
    Environmental, Physical and Psychological Requirements
    Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, and operating a telephone. Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to handle stressful situations in a professional manner. Must be flexible with schedule to work overtime as needed based on demands of the membership. Must be able to lift up to 40 lbs.

Additional Information

Salary Range for this position: $59,322 to $77,860 (S15)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2021

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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