Senior Data Scientist, Customer Intelligence Analy...

Company:
Location: Hong Kong

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Data Scientist, Customer Intelligence Analytics with the resources to solve critical problems for the future of our business, which is why we need you.

Key Focus: Reporting to the Senior Director of Data Analytics, the Senior Data Scientist will take a leading part in the management of the analytics programme to enable Wealth and Asset Management Asia in developing world class, robust, revenue generating, data analytics driven marketing strategies and customer value management program.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit

  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

  • You thrive in teams, and enjoy getting things done together

  • You take ownership and build solutions, focusing on what matters

  • You do what is right, work with integrity and speak up

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

  • Master’s Degree or an advanced degree in a quantitative discipline (Business Statistics, Applied Mathematics, Computer Science, etc.).

  • 8 years+ experience developing of probabilistic models, data mining, and machine learning algorithms, including real world experience of applying analytics models and techniques in the marketing and customer value management area.

  • Expert in data analysis using Python, R, SQL and/or SAS and data visualization package such as PowerBI

  • Hands-on experience in deploying analytics campaigns including targeting, test and control development, response tracking and analysis. Experience in Web Analytics such as Adobe a plus

  • Hands-on experience of multivariate analysis, modeling, segmentation, and customer analytics using statistical techniques

  • Strong business domain knowledge gained from the insurance, banking, investment management and/or consultancy industry.

  • Strong communication and presentation skills. Ability to present data reports/ analyses and statistics in a simple and clear way.

  • A team player with the ability to successfully manage interaction with internal clients and work independently and within a team environment with professionalism and collaboration

  • Experience working in the regional team would be an advantage

On the job you will:

  • Lead Data Science and Analytics projects with high impact on sales growth, business profitability, client retention and customer satisfaction.

  • Lead complex data mining and customer analytics projects from creation, evaluation, testing and continuously improving using machine learning, and other analytics techniques.

  • Innovate & find creative ways to drive the customer value creation and improve the effectiveness of marketing programs through leveraging internal data & external data, structured & unstructured data, and big data technologies.

  • Strong ability to generate relevant, actionable insights based on iterative data analysis, translate data-driven output into business language, and to make appropriate recommendations to respective business stakeholders

  • Provide expertise on analytics concepts for the broader advanced analytics group, and inspire the adoption of advanced analytics, data engineering and data science across the organization

Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better

  • A leadership team dedicated to your growth and success

  • A bold ambition and set of goals to be a leader in driving transformation in our industry

  • Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com


If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

*** Mention DataYoshi when applying ***

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