If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Consumer Finance, we provide fast, flexible finance solutions for some of the UK's biggest retail brands. Whether customers are buying furniture for their new home, an important piece of jewellery, or home electrical goods, we're passionate about delivering phenomenal customer experiences.
We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.
What does the role involve?
You'll be using data to identify ways we can improve the journey for our customers. You will analyse complaints and claims using root cause analysis tools and support the Customer Care Insight Manager. You will both work together to present your findings with a specific focus on identifying what is driving complaints and claims. This is a hybrid role where you will be expected on site from one to two days a week and a fixed term contract of 13 months.
Some Of Your Key Duties Will Include
What are we looking for?
You're likely to enjoy this role if you're inquisitive and passionate about making a real difference. Most importantly you will be the key to identifying the 'why' aspect of our customer's complaints to drive the most efficient ways in resolving problems to leave a lasting positive impression. You will come with great organisation skills and enjoy working on your own initiative.
Also, We're Looking For The Followings
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.