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CSS Execution Data Analyst

Company:
  Apple
Location: Cork
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Summary

Posted: Mar 11, 2021
Weekly Hours: 39
Role Number:200220376
Every single day, people do amazing things at Apple. What will you do? At Apple, new ideas have a way of becoming phenomenal products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.The Channel Service Support (CSS) team provides front line support for the Service Providers, iPhone Carriers and Apple Retail Stores who support our end customers and is a lynch-pin for other Apple functions e.g. Service Training, AppleCare Engineering, Planning & Procurement, Logistics, Field Service, Administrative Service Provider Support.As a Data Analyst you would take ownership of the escalation process from our EMEIA partners both internally and externally. You would also provide detailed reporting to the Channel with the aim of highlighting any emerging issues or concerns and driving efficiencies in taking care of critical issues. We are looking for an excellent problem solver with superb analytical, prioritization and time management skills.
Key Qualifications
  • Ability to see the “bigger picture” paired with a superb attention to detail
  • Competent in dealing with customers (internal & external) at a high level
  • Excellent written and verbal communication skills are essential
  • SAP experience is essential
  • Advanced knowledge of Excel and/or Numbers and Keynote
  • Strong organizational and social skills
Description
- Multiple critical issue inbox maintenance- Act as the point of contact for critical issues and co-ordinate with the department manager- Closely collaborate with partners (internal/external) with regards to any concerns- Become an SME in this field of work and participate in both smaller and larger scale projects - a high degree of flexibility will be required- Provide reports to management on daily/weekly operations and highlight any issues with proposed preventative actions- Find opportunities for automation, integration and process improvement- The position is multifunctional and can often require actioning ad-hoc requests from Apple partners and internal stakeholders- Maintenance and version control of task documentation
Education & Experience
BA/BS degree with a minimum of 3 years of relevant experience or equivalent work experience

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