Posted: Mar 11, 2021
Weekly Hours: 39
Every single day, people do amazing things at Apple. What will you do? At Apple, new ideas have a way of becoming phenomenal products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.The Channel Service Support (CSS) team provides front line support for the Service Providers, iPhone Carriers and Apple Retail Stores who support our end customers and is a lynch-pin for other Apple functions e.g. Service Training, AppleCare Engineering, Planning & Procurement, Logistics, Field Service, Administrative Service Provider Support.As a Data Analyst you would take ownership of the escalation process from our EMEIA partners both internally and externally. You would also provide detailed reporting to the Channel with the aim of highlighting any emerging issues or concerns and driving efficiencies in taking care of critical issues. We are looking for an excellent problem solver with superb analytical, prioritization and time management skills.