Customer Data Analyst

Company:
Location: Outram

*** Mention DataYoshi when applying ***

Job Description:

  • Leverage on data analytics knowledge & experience to facilitate business to uncover exceptional customer data patterns.
  • Setting up Power BI, Alteryx and/ or Python models to facilitate customer data audits as the business drive further towards self-service journey for customer data updates
  • Training end users on new reports and dashboards
  • Develop and communicate insights and recommended actions to stakeholders to reduce customer data risk or improve customer data quality
  • Conduct customer data investigations, audit and analysis on abnormalities that have been identified by stakeholders
  • Maintain and monitor key metrics and alert the business on potential issues
  • Work with business teams to translate requirements and needs to the data engineering teams if required
  • Supports BAU processes under the enterprise data governance structure such as customer data audit and cleansing
  • Prepare or automate daily / monthly report / statistics as per management’s requirements
  • Support other customer data management tasks/ projects as assigned

Who we are looking for:

Competencies & Personal Traits

  • Passionate about solving problems – possesses a relentless need for investigation and data exploration
  • Independent and a driven self-starter who is delivery focused
  • Robust stakeholder management skills and good interpersonal. Ability to work confidently and collaboratively with cross-functional stakeholders of varying seniority.
  • Strong foundation in data query/manipulation of large-scale data using SQL and data visualisation experience using tools such as Power BI or Alteryx
  • Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly
  • Confident in decision making and clear understanding of the business processes
  • Able to adapt to fast-paced and challenging work situations
  • Proficient in MS Excel and Word is essential
  • Good time management
  • Good analytical and information processing skills, capable of providing sound insights and recommendations

Working Experience:

  • Minimum 3 to 5 years of work experience in analyzing customer data and/ or working experience in any of the data analysis tools and ability to learn more advanced data analysis tools as required
  • Experience/Certification in Power BI, Alteryx, Python, Excel macro are preferred

Education

  • Degree in Analytics, Statistics, Economics, Engineering, Information Technology, Data
  • Sciences, Math or related fields or equivalent

Language

  • Fluent Written and Spoken English

*** Mention DataYoshi when applying ***

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