Job description


Job Description

You will be part of the platform team responsible for the creation and support of the Cognitive Computing Platform. This platform allows customers to interact with Fidelity in natural language across all the channels that are important to them.

The Team

As part of the team, you will architect and lead teams to implement solutions that enable customers to get the most out of what Fidelity can offer at Enterprise scale and across Fidelity’s Businesses. You will create intuitive and highly engaging conversational experiences that enable today's digitally savvy consumer to take control of their finances and feel confident in the choices that they.

The Expertise You Have

  • Demonstrated Hands On Experience with the following is required, as well as leading teams implementing:
    • Software development and delivery cycle
    • Architecting large scale systems
    • Experience in Cloud technologies including Docker, Kubernetes, AWS, Azure, GCP
    • NodeJS or Python
    • REST APIs
    • Experience with the following areas:
      • Building and evaluating Natural Language Processing Related Machine Learning Models
      • MLOps in automating Machine Learning Model services refreshing cycle
      • Integrating Machine Learning Model services with existing runtime conversation handling system

  • Education / Certifications
    • Advanced education on computer science / data science related field or equivalent experience
    • Relevant experience working in financial service industry focused on IT solutions
    • Cloud (AWS, GCP, Azure etc….)

The Skills You Bring

  • Your ability to lead teams from conception to production
  • Your ability and desire to learn new technologies
  • Your ability to synthesize business need into scalable technology solutions
  • Your ability to work across organizations and preserve good outcomes
  • Your desire and aptitude for learning new technology and approaches
  • Your ability to operate in a polyglot development environment
  • Your excellent verbal and written communication skills

The Value You Deliver

  • Setting architecture direction of omni-channel experiences using novel technologies
  • Implementing scalable and differentiated solutions on a scrum team benefiting multiple business units
  • Working across an empowered and autonomous organization to get the best outcomes
  • Promoting a developer culture of quality / sustainability through automation
  • Coaching team members to achieve organizational goals

Please see below for the salary range for work locations in Colorado only:


Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:


Please see below for the salary range for work locations in California only:


Please see below for the salary range for work locations in Washington only:



Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

We invite you to Find Your Fidelity at

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations, or by calling 800-835-5099, prompt 2, option 3.

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