We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
YOUR WORK-LIFE OPPORTUNITY:
The Operations Data Analyst will be responsible for conducting the day-to-day operations, helping local ops teams on their daily decision-making and creating tools for continuous improvement targeting the business goals for Barcelona and North of Spain.
BE A PART OF A TEAM WHERE YOU WILL:
Ensure service levels are maintained and customer satisfaction achieved by supporting daily operations through operational supervision and analysis of KPIs
Communicate effectively with the local operations teams and work together with them on designing and deploying action plans
Have a Data sensitive approach, making sure that all the information is accurate and transferred to our database and reports to support daily decision making
Support other teams in the extraction of operational data (eg. legal, other regions, etc.)
Be responsible for implementing processes and optimizing strategies involving the onboarding and retention of couriers
Provide strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies & practices
Diploma or Bachelor's in Engineering or similar education
1+ years of experience in high demanding positions (operations, consulting, etc.). Experience in on-demand delivery is a great plus!
Fly in Excel and/or Google sheets, MS programs and ERP systems. SQL is a plus
Effective English written and communication skills
Analytical skills, attention to detail, results oriented, autonomous and efficient
Ability to think out of the box and suggest new ideas
Experience our Glovo Life benefits:
Enticing equity plan
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
What you'll find when working at Glovo:
Gas: We work with energy, innovation and passion for what we do. We are committed.
Care: We act in the best interest of a sustainable future.
Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
Stay Humble: We embrace mistakes and feedback to learn from them.
Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook !
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee.
For additional information on Glovo, please visit https://about.glovoapp.com/