What You'll Do
AI has been transforming the way enterprises work and contact centers are no exception; in fact, it's one where AI is increasingly in demand. The use of chat bots, machine comprehension, named-entity recognition, sentiment analysis, recommender systems, speech recognition, fraud detection, etc. has led to boundless improvements in contact center efficiency and customer satisfaction. Cisco's Contact Center solutions enable businesses to improve customer service and deliver personalized customer experiences by harnessing the power of big data and AI — that's what you will do!
Over 3 million agents across 30,000+ different enterprises use Cisco Contact Center solutions and will be using your solutions to deliver a great customer experience to billions of people.
Learn more about our Contact Center solutions here:Who You'll Work With
You'll join a newly formed, high-caliber team that's building greenfield AI solutions for contact centers. We're customer-focused, data-informed, passionate about solving challenging problems, keen on getting things done, and we do it all with craftsmanship.Who You Are
You know how to build AI solutions at scale. As a Data Engineer, you will design and build scalable and reliable Big data pipelines and Stores in our AI Platform. You will contribute to all phases of cloud development including design, coding, reviews, testing, deployment and maintenance. You're passionate about learning, research, and using state-of-the-art technologies and software development techniques.
Your skills and experience includeRequired Skills:
- 5+ years of software development experience
- Expert in Big data Technologies such as Apache Kafka, Flink, ElasticSearch, Redis etc.
- Big Data Programming with languages like Java & Python
- Micro-Services Design & Development
- Cloud native Development/Deployment in AWS or GCP
Cisco Equal Opportunity
- Building gRPC Clients & Servers
- REST APIs Design & Development
- Machine Learning - Model building & Serving with Tensorflow, Pytorch, Keras, scikit-learn
- Experience building production AI solutions
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.We Are Cisco