Zendesk

Senior Machine Learning Engineer

Job description

Job Description


Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.


Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our customers.


As a Senior ML Engineer, you’ll be responsible for developing products in collaboration with our Data Scientists and other Machine Learning engineers, and delivering high-quality ML and AI products to our customers, at a scale that most companies only dream of.


What You Get To Do Every Day


  • Write clean and maintainable code to support the team’s delivery commitments.
  • Work closely with Data Science and Product teams to tackle hard problems Zendesk customers face, using AI and ML technology.
  • Collaborate closely with fellow Engineers to find innovative solutions to traditional technical challenges.
  • Actively contribute to discussions about technical design and standard methodology.
  • Support the building of MLOps processes in the team.
  • Investigate and resolve production issues.
  • Champion initiatives to improve the scalability and robustness of our platforms.


What You Bring To The Role


  • Proficiency in at least one of our core languages: Python, Scala, or Java. Experience in Spark is a bonus too!
  • A discernible passion for data engineering: especially around large-scale data processing.
  • Exposure to AWS infrastructure is an advantage.
  • A self-managed and dedicated approach with the ability to work independently.
  • Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities.
  • Experience building scalable and stable software applications.
  • Willingness to mentor junior team members, as well as to learn and improve.


What Our Tech Stack Looks Like


  • Our code is written in Scala, Ruby, Python, Java, and Go
  • Our servers live in AWS
  • Our machine learning models rely on PyTorch and Tensorflow
  • Our ML pipelines use AWS Batch and EMR
  • Our data is stored in S3, RDS MySQL, Redis, ElasticSearch, and Aurora
  • Our services are deployed to Kubernetes using Docker, and use Kafka for stream-processing


Zendesk


At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.


We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.


Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.


By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.


About Zendesk - Champions Of Customer Service


Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.


Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.


For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.


For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.


Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.


By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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