IBM

Data Scientist: Artificial Intelligence

Job description

Introduction
As a Data Scientist at IBM, you will help transform our clients’ data into tangible business value by analyzing information, communicating outcomes and collaborating on product development. Work with Best in Class open source and visual tools, along with the most flexible and scalable deployment options. Whether it’s investigating patient trends or weather patterns, you will work to solve real world problems for the industries transforming how we live.

Your Role and Responsibilities
  • As an Advanced Analytics Consultant, you are responsible to understand ITID/Telecoms/Contact Centre strategy and vision.
Responsibilities:
  • Interact with business stakeholders, quickly understand business requirements and translate these into configurations in the Genesys Cloud software
  • Detailed expertise in ways of working with configuration tasks.
  • Manage IVR and contact center infrastructure - Genesys
  • Conduct regular maintenance of Telecommunication systems and other contact center infrastructure equipment's.
  • Manage disaster recovery of Telecommunication infrastructure and installations.
  • Manage capacity planning for all telephony services and equipment and setting up Telecommunication infrastructure.
  • Regularly review open issues and action items with the internal and external parties.
  • Coordinates and supports field personnel regarding installation of hardware/software on various platforms.

Required Technical and Professional Expertise
  • Minimum 4+ years of experience in IT Industry
  • Working knowledge and deep understanding of all major aspects of the Contact Centre software Genesys Cloud, including: Base UI and user access/rights, Telephony, Architect Flows and routing, Agent scripting, Recordings & Quality Management, Monitoring & Analytics, Integrations (esp. DialogFlow) and Altocloud
  • Genesys Cloud Certification is nice to have
  • Proficient with GAX and GA building objects and integrations
  • Possess knowledge on use of GMS and LFMT portals on genesys

Preferred Technical and Professional Expertise
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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