Cox Communications

Data Scientist I or II

Job description

Job Description

Job Posting Title: Data Scientist II

Description

Role Summary:

Cox Communications is looking for a Data Scientist to join the Customer Care Analytics team. This role will be responsible for using Cox’s data to identify opportunities to optimize processes, tools, and performance. The Data Scientist is required to have strong skills in advanced analytics algorithms, tools, and technologies to drive a positive financial impact within Customer Care. Specifically, this role will leverage advanced analytics techniques to optimize digital/customer self-service platforms, improve forecast accuracy/automation, and identify real-time performance anomalies using statistical methods.

Responsibilities:

  • Identify opportunities to improve revenue, reduce operating expense, and/or improve return on capital through analytics, automation, and analysis
  • Prepare documentation, reports, and visualizations to communicate complex data/analyses to non-technical personnel
  • Identify, research, interpret, catalog, source, manipulate, and enrich Cox Communications' structured and unstructured data assets to facilitate effective analytics
  • Use foundational data science methodologies to identify relationships/drivers of key metrics to improve customer experience, network performance, quality of service, profitability of products, and personalized offerings
  • Build, test, and deploy ML (machine learning), DP (deep learning), AI (artificial intelligence), and NLP (natural language processing) applications to produce value from Cox Communications’ data assets
  • Build analytics processes for automation, knowledge discovery, decision-making, insights, optimization, monitoring, and new capabilities
  • Keep up-to-date on new technologies, standards and practices

Qualifications

Minimum:

  • 3 or more years of experience required in related field (i.e. Applied Research, Analytics, Data Science, Data Engineering, Cloud, etc.)
  • 7 or more years of experience required if candidate does not possess a related advanced degree
  • Strong programming skills and ability to utilize a variety of data/analytic software/languages/tools; e.g., Spark (ML, Mllib, Spark SQL), R (caret, ggplot2), Python (pandas, numpy, scipy, scikit-learn), Scala, Java, C++, Hive, SQL, SAS, Tableau, etc.
  • Experience in at least one of the machine learning and deep learning frameworks including TensorFlow, Keras, Caffe, MXNet, Spark. Experience with writing complex programs in these and/or other environments
  • Strong understanding of the mathematical and computational concepts behind advanced analytics algorithms
  • Experience using cloud computing to build analytics applications
  • Strong communication skills. The ability to successfully comprehend and communicate advanced analytics artifacts, business insights, and resulting implications to non-technical business partners.
  • Ability to work in a diverse team

Preferred:

  • MS degree in Data Science, Machine Learning, Statistics, Mathematics, Computer Science, Operations Research, Analytics, Engineering, or closely related field.
  • Experience in data visualization solutions and data visualization tools

Job Posting Title: Data Scientist I

Description

Role Summary:

Cox Communications is looking for a Data Scientist to join the Customer Care Analytics team. This role will be responsible for using Cox’s data to identify opportunities to optimize processes, tools, and performance. The Data Scientist is required to have strong skills in advanced analytics algorithms, tools, and technologies to drive a positive financial impact within Customer Care. Specifically, this role will leverage advanced analytics techniques to optimize digital/customer self-service platforms, improve forecast accuracy/automation, and identify real-time performance anomalies using statistical methods.

Responsibilities:

  • Identify opportunities to improve revenue, reduce operating expense, and/or improve return on capital through analytics, automation, and analysis
  • Prepare documentation, reports, and visualizations to communicate complex data/analyses to non-technical personnel
  • Identify, research, interpret, catalog, source, manipulate, and enrich Cox Communications' structured and unstructured data assets to facilitate effective analytics
  • Use foundational data science methodologies to identify relationships/drivers of key metrics to improve customer experience, network performance, quality of service, profitability of products, and personalized offerings
  • Build, test, and deploy ML (machine learning), DP (deep learning), AI (artificial intelligence), and NLP (natural language processing) applications to produce value from Cox Communications’ data assets
  • Build analytics processes for automation, knowledge discovery, decision-making, insights, optimization, monitoring, and new capabilities
  • Keep up-to-date on new technologies, standards and practices

Qualifications

Minimum:

  • 2 or more years of experience required in related field (i.e. Applied Research, Analytics, Data Science, Data Engineering, Cloud, etc.)
  • 4 or more years of experience required if candidate does not possess a related advanced degree
  • Strong programming skills and ability to utilize a variety of data/analytic software/languages/tools; e.g., Spark (ML, Mllib, Spark SQL), R (caret, ggplot2), Python (pandas, numpy, scipy, scikit-learn), Scala, Java, C++, Hive, SQL, SAS, Tableau, etc.
  • Experience in at least one of the machine learning and deep learning frameworks including TensorFlow, Keras, Caffe, MXNet, Spark. Experience with writing complex programs in these and/or other environments
  • Strong understanding of the mathematical and computational concepts behind advanced analytics algorithms
  • Experience using cloud computing to build analytics applications
  • Strong communication skills. The ability to successfully comprehend and communicate advanced analytics artifacts, business insights, and resulting implications to non-technical business partners.
  • Ability to work in a diverse team

Preferred:

  • BA/BS degree in Data Science, Machine Learning, Statistics, Mathematics, Computer Science, Operations Research, Analytics, Engineering, or closely related field.
  • Experience in data visualization solutions and data visualization tools

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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