Currently we are looking for a Senior Data Analyst
for our Krakow office.
ABOUT THE PROJECT
Our client is one of the largest investment banks in the world.
The project provides an integrated working environment (named MCCS, Multichannel Contact Center System) for Contact Center staff to efficiently handle in- and outbound communication on electronic channels such as phone, text chat, video, document sharing, social media, etc.
- interacts and integrates with all bank internal systems that are necessary to handle the banking specific inquiries and transactions offered via the Contact Center
- it is highly dependent on 3rd party telephone system (Genesys)
MCCS service various service lines, market segments and corporate functions globally. This platform is based on Genesys COTS software. The demand for reporting on contact center activities is growing and expected to grow significantly in the next months. We need extend the reporting capability in this area. The project team of 40+ people is distributed across CH, APAC and Poland.
We are looking for a full-time reporting specialist supporting the full portfolio delivery of MCCS. This will be a mid- / long-term engagement and might start as soon as we would find a valid candidate.